Privacy Policy
Last Updated: [3/2/2026]
Thank you for using our website. We are committed to protecting your privacy and, for that reason, we have adopted this Privacy Policy to explain our data collection, use, and disclosure practices for our website (including the https://astropak.com website, and mobile and web-based applications, and any other tools, products, or services provided by us that link to or reference this Privacy Policy) (collectively, the “Website”).This Website is owned and operated by Astro Pak, LLC (“Astro Pak,” “we”, “us” or “our”). Your privacy on the Internet is of the utmost importance to us. At Astro Pak, we want to make your experience online satisfying and safe.
If you reside in the State of California, please click here to learn more about your privacy rights. To the extent that there is a conflict between this Privacy Policy and the Privacy Notice for California Residents, the Privacy Notice for California Residents will prevail with respect to California Residents (as defined below) only.
This Privacy Policy applies to information Astro Pak collects through the Website, as well as other information provided to us online or offline by third parties, when we associate that information with customers or users of the Website; however, it does not apply to information collected from our employees, contractors, or vendors.
Because we gather certain types of information about our users, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. This Privacy Policy discloses what information we gather and how we use it.
This Privacy Policy describes, among other things:
- Personal and other information we collect about you;
- How we use your information;
- How we may share your information with third parties; and
- Your choices regarding the personal information we collect about you.
- Collection of Your Personal and Other Information
When you register for or use our Website, we collect Personal Information. By “Personal Information” we mean information that can identify or reasonably be linked to an individual, such as:
- Names;
- Personal or business addresses;
- Email addresses;
- Phone numbers;
- Company name;
- Job title;
- Spec/standard;
- Service requested; and
- Information contained in any image, photograph or profile you submit to us.
We may also collect Personal Information that you voluntarily provide when you communicate with us, including when you submit information in response to the “How did you hear about Astro Pak?” inquiry.
Astro Pak gathers two types of information about users: (i) Personal Information, and (ii) Non-Personal Information (as defined below).
The Personal Information that we collect from users of our Website is through optional, voluntary submissions. These are voluntary submissions to request more information (i.e. RFQ) or participation in surveys:
Additionally, our Website may link with social media platforms, including YouTube, LinkedIn, Meta Platforms, Inc. (formerly Facebook), Instagram, and X Corp. (formerly Twitter). When you link a social media account to our Website, then we may collect information about that social media account and share information with that social media account as described in the connection process. This collected information may include, but is not limited to, your name, email address, demographic information from your profile, friend lists, postings or other content, and your profile picture. You acknowledge and agree that we are not responsible for the data collection or use practices of any such connected social media platform. You should read each social media platform’s privacy policy before linking that social media account.
We also use technology from our third-party “Service Provider” (as defined below) including, Hotjar Ltd., to collect user experience data, which reproduces your interactions with the Website, including mouse movements, page scrolling, screen taps, and other actions you take while using the Services. Reproduced data may include technical and usage data, as well as visual representations of actions you take while using the Website. Our use of this data is limited to helping us understand how users interact with our Website and to design a better user experience for you.
You may choose not to provide Personal Information, (subject to the controls offered by your personal device’s (e.g., mobile device, laptop, or desktop computer) operating system), but this may prevent you from receiving certain features of the Website.
We also collect non-Personal Information relating to the Website, that is, information that does not personally identify an individual. The non-Personal Information we collect includes how you interact with the Website, information generally collected or “logged” by Internet websites or Internet Website when accessed or used by users, and information about your web browser or device accessing or using the Website.
Examples of the non-Personal Information we collect are:
- The terms you use in searching the Website, the search queries you enter into the search bar feature on our Website and the results generated in connection with those search queries;
- The pages of our Website that you viewed during a visit;
- What information, content or advertisements you view or interact with using the Website;
- Language preferences;
- The city and state in which you are located (but not your precise geographic location); and
- Unique identifiers that are not connected and cannot reasonably be connected to your identity.
We will not use non-Personal Information to try to identify you, and if we associate any non-Personal Information with information that personally identifies you, then we will treat it as Personal Information. As discussed in more detail below, we sometimes use cookies and other automatic information gathering technologies to gather Personal Information and non-Personal Information. Astro Pak also gathers information through aggregated tracking information derived mainly by tallying page views throughout our sites. This information allows us to better tailor our content to readers’ needs Under no circumstances does Astro Pak divulge any information about an individual user to a third party.
Information collected by the Website may be collected by us or one of the third parties we utilize in providing the Site (as further described below).
- Astro Pak Gathers User Personal Information and Non-Personal Information In The Following Processes:
We follow up on inquiries about our services and requests for quotes.
- Surveys
Astro Pak may occasionally conduct user surveys to better target our content to our audience. We sometimes share the aggregated demographic information in these surveys with our sponsors, advertisers and partners. We never share any of this information about specific individuals with any third party.
- Website Usage Tracking
Astro Pak tracks user traffic patterns throughout all of our Website. However, we do not correlate this information with data about individual users. Astro Pak does break down overall usage statistics according to a user’s domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user’s browser).
Astro Pak sometimes tracks and catalogs the search terms that users enter in our search function, but this tracking is never associated with individual users. We use tracking information to determine which areas of our sites users like and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each webpage performs overall. This helps us continue to build a better service for you.
4. Cookies and Automatic Information Gathering Technologies
Every time you use the Website (e.g., access a Website webpage), we collect Personal Information and non-Personal Information (discussed above in Section 1) regarding that use. For example, to improve our Website, we collect how, when, and which parts of the Website or their features you use, and which social media platforms you connect to the Website. Also, we may use your device’s unique identifier or other unique identifiers to assist us in collecting and analyzing this data.
To assist us in collecting and storing this non-Personal Information, we may employ a variety of technologies, including “Cookies,” local browser storage, and “web beacons,” “pixels,” or “tags.” A “Cookie” is a small amount of data a website operator, or a third party whose content is embedded in that website, may store in your web browser and that the website operator or, as applicable, the third party, can access when you visit the website. A web beacon, pixel or tag is a small, usually-transparent image placed on a web page that allows the operator of that image, which may be the operator of the website you visit or a third party, to read or write a Cookie.
We may place a Cookie in the browser files of your computer. The Cookie itself does not contain Personal Information although it will enable us to relate your use of this Website to information that you have specifically and knowingly provided. A Cookie can’t read data off your hard disk or read cookie files created by other sites. Astro Pak uses Cookies to track user traffic patterns (as described above). Our advertising system delivers a one-time Cookie to better track ad impressions and click rates.
Your operating system and web browser may allow you to erase information stored in Cookies and local browser storage. But if you do so, you may lose some preferences or settings. You may also be able to set your browser to refuse Cookies by turning them off in your browser. We may use Cookies to keep you logged in, save your preferences for the Website, and to collect information about how you use our Website. If you’ve set your browser to warn you before accepting Cookies, you will receive the warning message with each Cookie. You do not need to have Cookies turned on to use this Website. However, you do need Cookies to participate actively in message boards, forums, polling and surveys.
More information about managing Cookies is available here. To learn how to manage privacy and storage settings for your local browser storage, please refer to the end user documentation for your browser.
- Use of Information
Astro Pak uses any information voluntarily given by our users to enhance their experience in our network of sites, whether to provide interactive or personalized elements on the sites or to better prepare future content based on the interests of our users.
As stated above, we use information that users voluntarily provide in order to follow up on an inquiry and/or request for quote. We also use the information that users voluntarily provide into the search bar feature on our Website to provide you with relevant search results when you enter search queries into the search bar feature on our Website.
When we use tracking information to determine which areas of our Website users like and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. We track search terms entered in the search function on our Website as one of many measures of what interests our users.
Astro Pak creates aggregate reports on user demographics and traffic patterns for advertisers, sponsors and partners. This allows our advertisers to advertise more effectively, and allows our users to receive advertisements that are pertinent to their needs. Because we don’t track the usage patterns of individual users, an advertiser or sponsor will never know that a specific user clicked their ad.
- Disclosure of Your Information
Astro Pak uses the above-described information to tailor our content to suit your needs and help our advertisers better understand our audience’s demographics. This is essential to keeping our service free.
We may disclose your Personal Information to third parties as described below. We may disclose Personal Information to provide the Website, or when you authorize or instruct us to do so, for example, when you use the Website to submit content or profile information. We may also disclose Personal Information and non-Personal Information to Service Providers. By “Service Providers” we mean companies, agents, contractors, service providers, or others engaged to perform functions on our behalf (such as processing of payments, provision of data storage, hosting of our website and its search bar feature, marketing of our products and services, and conducting audits). When we use a Service Provider, we require that the Service Provider use and disclose the Personal Information received from us only to provide their services to us or as required by applicable law.
We may also disclose Personal Information and non-Personal Information to Online Tool Providers. By “Online Tool Provider” we mean a licensor of software that we include in, or use with, the Website, including an API or SDK, that provides a specialized function or service to us and that requires the transmission of Personal Information and/or non-Personal Information to the Online Tool Provider.
Online Tool Providers, cookies, web beacons, pixel tags, and similar third-party technologies are collectively referred to herein as “Tracking Technologies.” Tracking Technologies are tools that help us optimize our Website, better understand users’ needs, and provide insights and analytics that ultimately help us improve the user experience on the Website. Tracking Technologies may have the right to use Personal Information and Non-Personal Information about you for their own business purposes. The use and disclosure of Personal Information and Non-Personal Information by thirty party Tracking Technologies are described in their respective privacy policies. Tracking Technologies may collect information automatically, in which case the Personal Information and Non-Personal Information it receives are subject to the Tracking Technology’s privacy policy. Some Tracking Technologies may allow you to opt out of certain collection and/or uses of your information. For more information about the privacy practices of the Tracking Technologies that we currently use (and/or that we reserve the right to use), please see below:
- Google Analytics: You can learn more about Google Analytics’ privacy practices here: https://www.google.com/intl/en/policies/privacy/, and opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- LinkedIn: You can learn more about LinkedIn’s privacy practices here: https://www.linkedin.com/legal/privacy-policy
- Hotjar: You can learn more about Hotjar’s privacy practices here: https://www.hotjar.com/legal/policies/privacy/
- YouTube: You can learn more about YouTube’s privacy practices here: https://policies.google.com/privacy?hl=en-US
- Microsoft Corporation: You can learn more about Microsoft Corporation’s privacy practices here: https://www.microsoft.com/en-us/privacy/privacystatement
- WhatConverts: You can learn more about WhatConverts’ privacy practices here: https://www.whatconverts.com/privacy-policy
We may also disclose your Personal Information to third parties when we believe, in good faith and in our sole discretion, that such disclosure is reasonably necessary to (a) enforce or apply the terms and conditions of the Website, including investigation of potential violations thereof, (b) comply with legal or regulatory requirements or an enforceable governmental request, (c) protect the rights, property or safety of us, our users or other third parties, (d) submit insurance claims, cooperate with insurance investigations, and fulfil insurance subrogation activities, (e) prevent a crime or protect national security, or (f) detect, prevent or otherwise address fraud, security or technical issues.
Finally, we reserve the right to transfer information (including your Personal Information) to a third party in the event of a sale, merger, or transfer of all or substantially all of the assets of our company relating to the Website, or in the unlikely event of a bankruptcy, liquidation, or receivership of our business. We will use commercially reasonable efforts to notify you of such transfer, for example, via email or by posting notice on our website.
- Security
Astro Pak operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.
- Opt-out Policy
We give users options wherever necessary and practical. Such choices include:
Opting not to submit an inquiry for more information or request for quote (RFQ).
- Your Consent
By clicking “Accept” on the consent banner on our Website, you consent and agree to Astro Pak’s collection and use of information through cookies, web beacons, pixel tags, and other similar Tracking Technologies, including those deployed by our Online Tool Providers, as described in this Privacy Policy.
- Third-Party Websites
Please note that the Website may link or integrate with third-party sites, services or apps. We are not responsible for the privacy or security policies or practices or the content of such third parties. Accordingly, we encourage you to review the privacy and security policies and terms of service of those third parties so that you understand how they collect, use, share and protect your information.
- Changes to this Policy
We may modify or update this Privacy Policy periodically with or without prior notice by posting the updated policy on this page. You can always check the “Last Updated” date at the top of this document to see when the Privacy Policy was last changed. If we make any material changes to this Privacy Policy, we will notify you by reasonable means, which may be by e-mail or posting a notice of the changes on our website prior to the changes becoming effective. We encourage you to check this Privacy Policy from time to time. IF YOU DO NOT AGREE TO CHANGES TO THIS PRIVACY POLICY, YOU MUST STOP USING THE WEBSITE AFTER THE EFFECTIVE DATE OF SUCH CHANGES (WHICH IS THE “LAST UPDATED” DATE OF THIS PRIVACY POLICY).
- Global Privacy Control
We honor the Global Privacy Control (“GPC”), which is a browser extension that automatically indicates a consumer’s opt-out preferences.
- Questions
To ask questions about our Privacy Policy or to lodge a complaint, contact us at:
Astro Pak
270 E Baker Street, Suite 100
Costa Mesa, CA 92626
Email: marketing@astropak.com
Privacy Notice for California Residents
This Privacy Notice for California Residents (the “Notice”) supplements the information contained in our Privacy Policy and applies only if you are a California Consumer (as defined in the Privacy Policy).
For purposes of this Notice “Sell,” “Selling,” “Sale,” or “Sold,” means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, Personal Information to another business or a third party for monetary or other valuable consideration.
“Share”, “Shared,” or “Sharing” means sharing, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, Personal Information to a third party for Cross-context Behavioral Advertising, whether or not for monetary or other valuable consideration.
“Cross-context Behavioral Advertising” means the targeting of advertising to a consumer based on that consumer’s Personal Information obtained from activity across businesses or distinctly-branded websites, applications, or services, other than the business or distinctly-branded website, application, or service with which the consumer intentionally interacts. (In other words, if we send you an ad based solely on your interaction with us or our Website, this is not Cross-context Behavioral Advertising.)
“Sensitive Personal Information” means Personal Information that is not publicly available and reveals one or more of the following:
- A consumer’s Social Security, driver’s license, state identification card, or passport number;
- A consumer’s account log-in, financial account, debit card or credit card number in combination with any required security or access code, password, or credentials allowing access to an account;
- A consumer’s precise geolocation;
- A consumer’s racial or ethnic origin, religious or philosophical beliefs, or union membership;
- The contents of a consumer’s mail, email, and text messages unless we are the intended recipient of the communication;
- A consumer’s genetic or biometric data;
- A consumer’s neural data; or
- Personal Information collected and analyzed concerning a consumer’s health, sex life, or sexual orientation.
“Verifiable Request” means that the identifying information provided by a consumer in connection with a request matches the Personal Information of the consumer already maintained by us. Identifying information you can submit in order to permit Astro Pak to verify your Verifiable Request may include your first and last name, company name, the email address and phone number that is associated with your account, and a secure confirmation code that we provide to you via email.
- Information We Collect
In the past twelve (12) months, Astro Pak has collected the following categories of Personal Information from California residents:
- Identifiers (names, personal or business addresses, email addresses, and IP addresses).
- Other information which is not required to use our Website but that you choose to provide to us through an online form.
In the past twelve (12) months, Astro Pak has not collected Sensitive Personal Information from California residents.
Astro Pak obtains this Personal Information from the following types of sources:
- Directly from you. For example, from forms you complete or products and services that you purchase.
- Indirectly from you. For example, from information automatically sent by your web browser or from analyzing data about your actions on our website.
- Use of Personal Information
Astro Pak may use, Share, or disclose the Personal Information we collect for one or more of the following “Business Purpose(s):”
- To fulfill or meet the reason you provided the information;
- To provide our website;
- To facilitate Cross-context Behavioral Advertising;
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;
- To respond to your requests under the California Consumer Privacy Act of 2018 (the “CCPA”), as amended;
- For any other purpose described to you when we collect your Personal Information; and
- For any other acceptable purposes as set forth in the CCPA.
Unless we notify you otherwise, we will not collect additional categories of Personal Information, nor use the Personal Information we collect for any other materially different, unrelated, or incompatible purposes.
- Retention of Personal Information
We retain each category of your Personal Information for no longer than is reasonably necessary for one or more Business Purposes, subject to your right to request we delete your Personal Information. Due to the nature of the services, it is not possible to predict the length of time that we intend to retain your Personal Information. Instead, we use the following criteria to determine whether it remains reasonably necessary to retain your Personal Information for one or more disclosed Business Purpose(s):
- Whether or not there is a retention period required by statute or regulations;
- Pendency of any actual or threatened litigation for which we are required to preserve the information;
- Generally accepted best practices in our industry; and/or
- Pendency of applicable statutes of limitations for potential legal claims.
When we determine that it is no longer reasonably necessary to retain your Personal Information for one or more disclosed Business Purpose(s) based on the above criteria, we will delete your Personal Information.
- Disclosure of Personal Information
Astro Pak may disclose Personal Information to our “service providers”, to our “contractors”, and to “third parties” (each as defined by the CCPA) for a Business Purpose. When we disclose Personal Information for a Business Purpose, we enter into an agreement with the receiving party that describes the purpose for sharing the Personal Information, and that requires the receiving party to keep that Personal Information confidential. In the case of disclosures to our “service providers,” our “service providers” are obligated not to use the Personal Information for any purpose other than performing the services according to their agreement with us. In the case of our “contractors”, our “contractors’ are obligated not to use the Personal Information for any purpose unrelated to the business purpose for which we’ve engaged them.
We may disclose your Personal Information with the following categories of entities: (i) “service providers”, and (ii) “contractors.”
In the past twelve (12) months, Astro Pak has not Sold any Personal Information about its California Consumers.
We Share Personal Information, subject to your right to opt-out of those Sharing. In the past twelve (12) months, Astro Pak has Shared the following categories of Personal Information about its California Consumers:
Category of Personal Information that is Shared | Business Purpose for which it is Shared | Types of entities to whom it is Shared |
Your identifiers (names, personal or business addresses, email addresses, and IP addresses). | To facilitate Cross-context Behavioral Advertising | Third party advertisers, Service Providers and contractors. |
- Your Rights and Choices
If you are a California Consumer, you may request information about our collection, use, disclosure and Sale of your Personal Information over the past twelve (12) months, whether or not it was collected electronically. If you submit a Verifiable Request, we will provide you with information regarding:
- the categories of Personal Information we have collected about you; the categories of sources from which your Personal Information was collected; our Business Purpose for collecting, Selling, or Sharing your Personal Information; the categories of third parties with whom we disclose that Personal Information; and the specific pieces of Personal Information we collected about you; and
- if we Sold, Shared, or disclosed your Personal Information for a Business Purpose: what categories of Personal Information we Sold or Shared, and to which categories of recipients we Sold or Shared it; and what categories of Personal Information we disclosed for a Business Purpose, and to which categories of recipients we disclosed it.
You also have the right to request a copy of your Personal Information, and/or to request that we transmit your Personal Information to another entity. To the extent technically feasible, we will comply with your request and provide and/or transmit your Personal Information in a structured, commonly used, machine-readable format.
You also have the right to request that we delete any of your Personal Information that we collect or maintain by submitting a Verifiable Request. We may deny your deletion request if retaining your Personal Information is necessary for us or our “service providers” or “contractors” to:
- Complete the transaction for which we collected your Personal Information, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide goods or services that you requested, take actions reasonably anticipated by you within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
- Help to ensure security and integrity to the extent the use of your Personal Information is reasonably necessary and proportionate for those purposes;
- Debug products to identify and repair errors that impair existing intended functionality;
- Exercise free speech, ensure the right of another consumer to exercise that consumer’s right of free speech, or exercise another right provided for by law;
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.);
- Engage in public or peer-reviewed scientific, historical, or statistical that conforms or adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the ability to complete such research, if you previously provided informed consent;
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us and compatible with the context in which you provided the information; or
- Comply with a legal obligation.
You further have the right to request that we correct any of your Personal Information that is inaccurate by submitting a Verifiable Request. We will correct any inaccurate Personal Information pursuant to your request to the extent possible using commercially reasonable efforts. We may deny your correction request if the Personal Information is accurate. We may also delete your Personal Information instead of correcting it to the extent such deletion would not negatively impact you. If you choose to exercise a privacy right under the CCPA, you have the right not to receive discriminatory treatment.
You may submit a Verifiable Request for the information listed above, or exercise any of your rights enumerated under this Notice, by calling us at (888) 278-7672, or by completing a form on our website, available here. You may also submit a Verifiable Request on behalf of your minor child.
After we receive your Verifiable Request, we will provide to you, in writing and free of charge (unless your request is excessive, repetitive, or manifestly unfounded), the requested information for the 12-month period preceding your request (unless you specifically request disclosure beyond such 12-month period, in which case, we will process your request with respect to Personal Information we have collected during the time period you specify, provided that (a) the earliest date that your request may apply to is January 1, 2022, and (b) processing your request does not require disproportionate effort). You can choose to have this information delivered to you by postal mail, or electronically. We will try to respond to your verified request within forty-five (45) days of receipt, but if we require more time (up to another forty-five (45) days) we will inform you of the reason and extension period in writing. Please note that we are not required to comply with your request for information more than twice in any 12-month period. If applicable, our response will explain the reasons why we cannot comply with your request.
Astro Pak does not and will not, without first obtaining your consent, Sell Personal Information.
You have the right to direct us to stop the Sharing of your Personal Information to third parties at any time. You may exercise this right by adjusting your preferences through our cookie consent management tool, which is accessible via the cookie banner presented on your first visit and at any time thereafter by clicking the “Cookie Preferences” link or icon available on our website.
Through this tool, you can opt out of the use of cookies and tracking technologies that may constitute “sharing” under applicable law, including those used for analytics, advertising, and other non-essential purposes. Your preferences are stored and automatically honored for future visits, subject to applicable retention periods and browser settings.
If you change your mind, you may update your preferences at any time using the same mechanism. Consumers who opt in to Personal Information Sharing may opt out of future Sharing at any time by revisiting the cookie preference center.
Should you choose to exercise any of the rights enumerated under this Notice, we will not:
- Deny you goods or services;
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
- Provide you a different level or quality of goods or services; or
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
However, please be aware that it may be a functional necessity for our Website to have Personal Information about you in order to operate, and we may not be able to provide some or all of our Website to you if you direct us to delete your Personal Information.